Today is the 24th and here’s the next episode in the Subaru saga.
Jude Kim: called me today and told me that the repair kit that they were supposed to receive on Thursday of the prior week, as mentioned in my earlier post, is not here and is not even on the way. In fact, the estimated time of arrival for Subaru Repair Kit 61099AL00A has been pushed out by another week, which will make it another ten days for me to get our car back.
Now we’re entering Absurdistan. Here is the kit, purchasable by anyone on the internet, and here are some very detailed instructions on how to go about applying the fix (essentially the Service Bulletin I received, but in colour). Would it better to get my car back, apply the fix and invoice them for the work done? At their own fair rates as seen in the billboard above their service desk.
In another twist, Jude mentioned to me that he won’t be working for Richmond Subaru as of this week, so any future updates will be supplied to me by Wes Foulds: . Wes had been standing beside Jude when I vented my frustration last weekend, so he should be aware of the annoyance this entire process is causing.
At this rate, I’ll be installing the car seat in the loaner vehicle and driving my wife to B.C. Women’s as she’s in labour. Which might not be an entirely bad thing, depending on your perspective on amniotic fluids.
Stay tuned for further updates.